Claims Specialist (Specialist Schade)

The Hague, Netherlands
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Automotive / Leasing
Languages Requirement

Dutch and English

What you will do

• Act as the pivot in damage management, handling files from A to Z with a focus on maximum efficiency.

• Authorize repairs and expert assessments, including cost control, progress monitoring, and invoice verification.

• Handle the administration, processing, and archiving of damage cases and dossiers.

• Manage total loss cases in consultation with the Damage Coordinator.

• Oversee the bidding and sales procedures for damaged vehicles.

• Maintain professional correspondence with clients, repairers, experts, and other third-party institutions.

• Manage vehicle theft protocols, including coordination with authorities to recover vehicles.

• Organize and manage replacement transport for clients.

What we need from you

• A completed MBO diploma, preferably in a technical-administrative field.

• At least 4-5 years of experience in damage repair and claims handling.

• Proven background as a claims handler or calculator at a repair shop or insurance company.

• Strong communication skills, both over the phone and in writing.

• A sharp eye for detail and strong administrative capabilities.

• Customer-oriented, entrepreneurial mindset, always looking for the best possible solution

What we offer

• Annual contract with the intention of a permanent position (40 hours per week).

• A challenging salary between €3,500 and €3,800 based on experience and knowledge.

• Attractive secondary benefits, including 25 vacation days, a solid pension plan, and the option to buy extra holidays.

• Exclusive mobility perks: private lease at a reduced rate and high discounts at selected car washes.

• A positive team culture with organized lunches on Mondays and Thursdays and daily fresh fruit.

• A professional environment in a leading company with a track record dating back to 1976.